- We collect only the essential details needed to arrange your cab ride smoothly.
- Your phone number is never sold, leased, or shared with commercial marketing agencies.
- You can request deletion of your contact records anytime via WhatsApp or email.
1Devotee-First Privacy Commitment
Vrindavan Taxi Go operates cab services, outstation trips, and Braj darshan yatra tours across Mathura, Vrindavan, Govardhan, Barsana, Gokul, Nandgaon, and Agra. This policy explains what information we receive when you explore our website or make a taxi booking, and how we keep that information safe and confidential.
2Information We Collect
When you submit an online taxi booking form, request a custom tour package quote, or connect with our dispatch team on WhatsApp or phone, we collect the following limited details:
Full Name, Mobile/WhatsApp Number, and optional Email Address for sending booking confirmations.
Travel Date, Pickup Location (e.g., Mathura Junction Platform / Hotel), Destination Circuit, and Passenger Count.
Note: We never ask for, collect, or store confidential financial credentials, debit/credit card PINs, or net banking passwords. Fares are settled transparently via cash or standard UPI post-trip.
3How Your Information Is Used
We use your details solely for fulfilling legitimate pilgrimage transportation requirements:
- Trip Coordination: Assigning a verified local Brajwasi driver and sharing driver contact, cab model, and vehicle registration numbers prior to pickup.
- Station & Hotel Meet-and-Greet: Monitoring train arrivals at Mathura Junction to accommodate any delay without charging unnecessary waiting penalties.
- Passenger Safety & Emergency Support: Ensuring smooth navigation during high-rush festive days such as Janmashtami, Radhashtami, and Holi.
4Strict Zero Third-Party Selling Policy
We strictly uphold an anti-spam policy. Your private phone number and travel plans are never rented, sold, traded, or shared with third-party telemarketers, commercial hotel agents, or unsolicited advertising agencies.
5WhatsApp & Call Communication
When you initiate a WhatsApp chat or phone enquiry with our helpdesk, we use that channel solely to answer your queries, share driver details, and provide live darshan schedule assistance. We do not blast promotional broadcast messages or spam notifications to your account.
6Data Protection & Security Standards
All communications and web form submissions are encrypted via secure SSL (HTTPS) transmission protocols. Internal access to passenger information is restricted only to authorized operations managers handling live taxi dispatches.
7Your Rights & Data Deletion
You have complete control over your personal records. If you wish to review, update, or permanently delete your contact information and booking logs from our database after your pilgrimage, simply notify us. We will remove all records within 48 business hours without any questions asked.
8Privacy Help Desk & Grievance Contact
For any privacy inquiries, grievance escalations, or data correction requests, please contact our team directly: